About us

Our independent Customer Challenge Group (CCG) was set up for three main reasons

  • To hold South East Water (SEW) to account for the promises it has made to its customers and the communities in its region
  • To challenge South East Water to engage with and listen to its diverse consumers and communities, and to reflect those views in the decisions that they make every day. This includes important decisions for its upcoming business plan for 2020-25 on the environment, levels of service, support for customers with additional needs, and how much customers should pay for their water.
  • To provide feedback to the water regulator Ofwat on how well South East Water has engaged with and listened to its customers and acted on what they have said.

South East Water (SEW) has the essential role of managing and providing water to more than 2.2 million customers in an area of 5,657km2. This includes parts of Kent, Hampshire, Berkshire, Sussex and Surrey. While business customers can chose their retail water provider, for households this is not the case. Water management also impacts our community, economy and environment more widely. It is especially important therefore that SEW puts the needs of its current and future consumers at the heart of what it does.


To find out more about how we work see our Terms of Reference and more about our work here. If you’d like to get involved, share your views or become a member of the CCG, please get in touch.